{"id":22,"date":"2025-09-27T15:35:19","date_gmt":"2025-09-27T15:35:19","guid":{"rendered":"https:\/\/velourawatches.shop\/?page_id=22"},"modified":"2025-12-10T18:34:57","modified_gmt":"2025-12-10T18:34:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/velourawatches.shop\/?page_id=22","title":{"rendered":"FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<p><strong>Q. Where does Velourawatches ship?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> We currently ship only within the United States.<br>International shipping, APO\/FPO\/DPO addresses, and non-contiguous U.S. territories are not supported at this time.<\/p>\n\n\n\n<p><strong>Q. How long does shipping take?<\/strong><strong><br><\/strong><strong>Ans.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing Time: 1\u20133 business days<\/li>\n\n\n\n<li>Transit Time: 3\u20137 business days<br>(Delays may occur during holidays, peak seasons, or severe weather)<\/li>\n<\/ul>\n\n\n\n<p><strong>Q. Do you offer free shipping?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> Yes, standard U.S. shipping is completely free on all orders.<\/p>\n\n\n\n<p><strong>Q. How can I track my order?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> Once shipped, you\u2019ll receive a confirmation email with a tracking number and tracking link.<br>If you don\u2019t receive it within 3 business days, contact: <a href=\"mailto:info@velourawatches.shop\">info@velourawatches.shop<\/a><\/p>\n\n\n\n<p><strong>Q. Can I cancel or change my order after placing it?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> Yes, within 12 hours of placing your order.<br>Once processing begins or the order ships, changes cannot be made.<\/p>\n\n\n\n<p><strong>Q. What is your return policy?<\/strong><\/p>\n\n\n\n<p><strong>Ans. <\/strong>We accept returns within 14 days of delivery for unworn, unused items in original packaging.<br>You must include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All accessories, manuals, and tags<\/li>\n\n\n\n<li>Original packaging<\/li>\n\n\n\n<li>Proof of purchase<br>Custom, engraved, clearance, or final-sale items are not eligible unless defective.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Q. How do I start a return or request a refund?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> Email <a href=\"mailto:info@velourawatches.shop\">info@velourawatches.shop<\/a> with your order number and reason.<br>You will receive a Return Authorization (RA) number and instructions.<br>Refunds are processed within 10 business days after your return is inspected and approved.<\/p>\n\n\n\n<p><strong>Q. Are return shipping costs covered?<\/strong><strong><br><\/strong><strong>Ans.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping unless the item was defective or incorrect.<\/li>\n\n\n\n<li>Velourawatches covers return shipping only when our error caused the issue.<\/li>\n<\/ul>\n\n\n\n<p><strong>Q. Do you offer exchanges?<\/strong><\/p>\n\n\n\n<p><strong>Ans. <\/strong>Yes, within 14 days of delivery, for the same model or a different model of equal value.<br>Customers pay exchange-related shipping unless the item was defective.<\/p>\n\n\n\n<p><strong>Q. What happens if my package is lost or marked as delivered but I didn\u2019t receive it?<\/strong><\/p>\n\n\n\n<p><strong>Ans.<\/strong> If the carrier marks it Delivered but you didn\u2019t receive it, please contact the carrier directly to initiate a trace.<br>Velourawatches is not responsible for lost or stolen packages marked as delivered.<br>For packages lost in transit, email us and we\u2019ll help file a claim.<\/p>\n\n\n\n<p><strong>Any Further Questions? <\/strong><br>Reach us at:<br><strong>Business Mail:\u00a0<\/strong><a href=\"mailto:info@velourawatches.shop\">info@velourawatches.shop<\/a>\u00a0<br><strong>Business Address:\u00a0<\/strong><a href=\"https:\/\/maps.app.goo.gl\/vXxaDnvArr5ufmUXA\" target=\"_blank\" rel=\"noreferrer noopener\">1803 Heather Cove Ct, Houston, TX 77062, USA<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs Q. Where does Velourawatches ship? Ans. We currently ship only within the United States.International shipping, APO\/FPO\/DPO addresses, and non-contiguous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velourawatches.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22"}],"version-history":[{"count":6,"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":4522,"href":"https:\/\/velourawatches.shop\/index.php?rest_route=\/wp\/v2\/pages\/22\/revisions\/4522"}],"wp:attachment":[{"href":"https:\/\/velourawatches.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}