Repairs & Service Policy

Last updated: October 2025

At Velourawatches, we are committed to helping you keep your watch performing and looking its best. Whether your timepiece needs a battery replacement, band adjustment, or full service, our repair team is here to assist.

Warranty Repairs

If your watch issue is covered under our Limited 2-Year Warranty, repair service will be provided free of charge for eligible defects in materials or workmanship.
Please review our Warranty Policy for coverage details.

To initiate a warranty repair:

1. Contact us at info@velourawatches.shop with your order number, proof of purchase, and a description (and photos) of the issue.
   
2. Our team will confirm warranty eligibility and provide a Return Authorization (RA) number with detailed shipping instructions.
   
3. Once received, your watch will be inspected and repaired or replaced.
   
4. Customers are responsible for shipping the watch to our service center; Velourawatches covers the cost of return shipping within the U.S. for valid warranty repairs.
   

Out-of-Warranty Repairs

If your watch is no longer covered under warranty, we still offer professional repair and maintenance services.

Out-of-warranty repairs include (but are not limited to):

• Battery replacement
  
• Strap, band, or clasp replacement
  
• Crystal replacement
  
• Internal mechanism service or adjustment
  

To request a repair quote:

• Email info@velourawatches.shop with your full name, order number (if available), and a brief description of the issue.
  
• Our team will provide an estimated repair cost and timeline before you send your watch in.
  
• Once approved, we’ll issue an RA number and instructions for safely mailing your watch to our service department.
  

Service Fees & Timelines

• Battery Replacement: From $35
  
• Band or Strap Replacement: From $45
  
• Crystal Replacement: From $60
  
• General Repairs: Starting at $75 (based on issue)
  
• Inspection Fee: If you decline a repair quote after inspection, a $20 service handling fee may apply.
  
• Average Turnaround: Repairs are typically completed within 3–5 weeks after we receive your watch.
  

Please note: Estimates are provided before any work begins. Payment for repair services is due prior to return shipment.

Return Shipping

• Customers are responsible for shipping watches to our repair center.
  
• We recommend using a trackable and insured shipping method.
  
• Velourawatches is not responsible for items lost or damaged during transit to our facility.
  
• For approved repairs, return shipping to you is covered by Velourawatches within the U.S.
  

All repairs should be mailed to:
1803 Heather Cove Ct, Houston, TX 77062, USA

Communication & Follow-up

• We will notify you by email when your watch has been received.
  
• If the issue is not covered under warranty, you’ll receive a quote for approval.
  
• Once your repair is completed, we’ll email you a tracking number for return shipment.
  
• If we are unable to reach you after 3 contact attempts over a 60-day period, the watch may be held until further notice or returned un-repaired at your expense.
  

Promotional Codes & Discounts

Promotional offers, coupon codes, or discounts do not apply to repair or service fees.

Questions or Assistance

If you have any questions about your watch repair or want to follow up on an existing service request, please contact us:

Business Mail: info@velourawatches.shop 
Business Address: 1803 Heather Cove Ct, Houston, TX 77062, USA 
Business Operations Time: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)