Contact Us
We’re here to help you at every step of your shopping journey. Whether it’s a quick question or detailed assistance, you can always count on us.
24/7 Live Chat Support:
Available anytime, day or night.
Through our live chat, you can instantly get help with:
- Product details & availability
- Order tracking & shipping updates
- Refunds & returns guidance
- Store policies & terms of service
- Step-by-step checkout help
- Any other urgent or general inquiries
Email Support:
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Email: info@velourawatches.shop
Best for queries that may need extra detail, such as:
- Refund & returns processing
- Payment or checkout technical issues
- Long-form or detailed requests
Business Address:
Our Official Business address is 1803 Heather Cove Ct, Houston, TX 77062, USA